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LEMON & TEA TREE / FAQ

  • When can I expect my cleaning to start?

    I try our best to arrive right on time.  However, due to traffic and/or the unexpected difficulty of a prior cleaning, arrival times may sometimes be delayed.  If I'm running late, I will call or text you to let you know right away.

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  • Is Lemon Tea Tree extremely expensive?

    No.  I strive to keep our prices as competitive as possible, I offer upscale services.

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  • Can I designate a subset of rooms to be cleaned?

    Yes.  Just book a home size reflecting the subset of rooms you desire cleaned and please indicate which rooms those are.

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  • Do I have to be home for a cleaning?

    No.  You can always arrange a key drop-off or buzz our employees in.  You may also book our first cleaning of the day to let us in before work.  Please just detail anything we need to know about accessing your place.

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  • What should I do if I need to reschedule or cancel?

    Let us know as soon as possible. We ask that you please reschedule no less than 1 business day in advance.  Rescheduling or cancelling less than 1 business day in advance will result in a $40 cancellation fee.

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  • How can I be sure my payment data is kept safe?

    I accept Zelle & Venmo, also, an invoice can be send via email from my website uses SSL encryption to keep all your information safe.  In addition, all payments are processed through the site, ensuring that your credit/debit card information goes through the systems. 

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  • Is Lemon Tea Tree pet friendly?

    Yes!  We love pets and pet owners.  There is no extra charge for homes with pets.  Please leave any special pet-related instructions.

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  • Will I have to pay a fee if I cancel?

    If cancelling less than 1 business day in advance, I require a $40 cancellation fee. 

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  • Do you do construction, renovation, or repair clean-ups?

    No.  Construction, renovation, or repair clean-ups could unsafely expose us to harmful substances such as asbestos particles or lead-paint dust.  Please hire another company that provides their employees with the equipment and training necessary for cleaning up after construction.

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  • What is included in a cleaning?

    All interior rooms will be cleaned.  Cleanings include a complete vacuuming and mopping of all floors as well as counter top, table, mirror, and major appliance dusting and cleaning.

    Sinks, toilets, showers, refrigerator exteriors, and oven exteriors are all a part of our standard cleaning.  Additional items, such as refrigerator or oven interiors, can be added by request.​​​​

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  • What is your service area?

    McKinney, Frisco, Prosper Tx.

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  • Do you bring your own supplies and equipment?

    Yes.  I bring our own equipment and cleaning products. 

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  • What extras may I purchase?

    The following extras are available:

    Inside Fridge – Cleaning the interior of the fridge $30

    Load of Laundry – Wash and dry one load per your instructions $20 (no folding)

    Inside Cabinets – Cleaning the interior of kitchen and bathroom cabinets (move in/out included)

    Interior Windows – Cleaning windowsills, blinds, and windowpanes $6 each window/blind

    Inside Microwave – Cleaning microwave interior it is included 

    Load of Dishes – Washing one load per your instructions $10

    Baseboards – Dusting and cleaning baseboards throughout your home (deep cleaning included)

    Vacuum Furniture – Vacuuming of all upholstered furniture (deep cleaning included)

    Change Sheets – Changing all bed sheets (new sheets must be available) included 

    Deep Cleaning – Suggested for homes not cleaned for +30 days

    Inside Oven – Cleaning inside of the oven (deep cleaning included)

    Clean Trash Cans – Scrub and sanitize kitchen and bathroom trash cans inside and out $15 ea

    Put Away Toys – Pickup and organization of toys throughout the home $50 per hour

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WHAT I CAN'T CLEAN

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 Exterior windows

 Carpet cleaning

 Animal waste

 Mold removal

 Wash dishes

 Rust removal / Rust cleaning

 Industrial cleaning

 Post Construction / Renovation cleaning

 Lifting of heavy items

 Surfaces above arms reach

 High ceiling fans

If you have additional questions about this service, please feel free to reach out to us.

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